Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer FREE DELIVERY for all orders from our online shop and from AMAZON Marketplace

We currently only take payments via paypal.

ONLY FOR UK CUSTOMERS:

We always aim to ship via first class mail, so depending on where you are and time you ordered, you can expect delivery to be from next day to 2 days with the exception of the following:

If order is received on a Friday, Saturday, Sunday or Bank Holiday, orders will be processed the next working day and delivery is estimated the next day to 2 days from shipment date.

For more specific details, you can email pawmail@milliemats.com

We do not use our own server in processing payments and do not keep any of your card details.  We use Paypal secure payment processing to complete all online transactions.

Send us an email



    We will get back to you within 24 to 48 hours.